HELP CENTER

HAS MY ORDER BEEN PLACED CORRECTLY?

Once your order is placed, we will send you a confirmation email. 

If you have not received one, please check your junk or spam folders to see if it's ended up there.

You can use 'Chat' Button located in the bottom right of the page, or email our friendly customer service team at ultamodan@ultamodan.com 

CAN I AMEND MY ORDER?

Absolutely! 

If your order has not yet been sent, we can change the size, colour, address or upgrade your order to our express service.


Simply use 'Chat' button located in the bottom right of the page, and speak to our Customer Support Team!

WHAT IS THE STATUS OF MY ORDER?

Open our ‘Chat’ button, it's displayed in the bottom right corner of the page.

Chat to our Customer Support Team who will update you on your order status.

HOW DO I TRACK MY ORDER?

Tracking is automatically updated and is sent via email.

If you have not received tracking information, simply open our ‘Chat’ button, it's displayed in the bottom right corner of the page.

Chat to our Customer Support Team who will update you on your order status.

Still have questions? Get in touch and we’ll be happy to help.

Use the 'Chat' button in the bottom right side of the page or click the 'Contact Us' button.